{"id":9,"date":"2026-01-07T15:18:59","date_gmt":"2026-01-07T15:18:59","guid":{"rendered":"https:\/\/www.climacomfortitalia.com\/?page_id=9"},"modified":"2026-01-07T15:18:59","modified_gmt":"2026-01-07T15:18:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.climacomfortitalia.com\/ro\/refund_returns\/","title":{"rendered":"Transport \u0219i retururi"},"content":{"rendered":"<h2 class=\"wp-block-heading gtfy-1\"><strong>1. Dreptul de retragere - 14 zile<\/strong><\/h2>\n\n\n\n<p class=\"gtfy-4 wp-block-paragraph\">Consumatorii care cump\u0103r\u0103 produse online au dreptul de a se retrage din contract \u00een termen de <strong>14 zile de la data primirii produsului<\/strong>f\u0103r\u0103 a fi necesar\u0103 motivarea, \u00een conformitate cu standardele europene transpuse \u00een statul rom\u00e2n. <a href=\"https:\/\/europa.eu\/youreurope\/citizens\/consumers\/shopping\/returns\/index_it.htm?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">Uniunea European\u0103<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-7\"><strong>2. Condi\u021bii de returnare<\/strong><\/h3>\n\n\n\n<p class=\"gtfy-10 wp-block-paragraph\">Pentru a fi acceptat, produsul trebuie s\u0103 fie:<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-16\">\n<li class=\"gtfy-13 gutenify-list-item\">Integro, <strong>neutilizat \u0219i neinstalat<\/strong>.<\/li>\n\n\n\n<li class=\"gtfy-14 gutenify-list-item\">Cu <strong>ambalajul original \u0219i ambalajul exterior intacte<\/strong>.<\/li>\n\n\n\n<li class=\"gtfy-15 gutenify-list-item\">Complet cu toate accesoriile \u0219i documenta\u021bia original\u0103.<\/li>\n<\/ul>\n\n\n\n<p class=\"gtfy-19 wp-block-paragraph\">\u00centoarcerea <strong>pot fi refuzate<\/strong> \u00een cazul \u00een care produsul prezint\u0103 semne de utilizare incompatibile cu inspec\u021bia normal\u0103 sau este deteriorat. \u00cen caz de deteriorare <strong>\u00een timpul transportului<\/strong>, clientul poate <strong>refuzul livr\u0103rii<\/strong> sau, \u00een caz de acceptare, indic\u0103 pe chitan\u021ba curierului men\u021biunea <strong>\"g\u00e2t supus verific\u0103rii\"<\/strong> \u0219i specifica\u021bi dac\u0103 pachetul este deteriorat sau nedeteriorat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-22\"><strong>3. Costuri de expediere<\/strong><\/h3>\n\n\n\n<p class=\"gtfy-25 wp-block-paragraph\">Le <strong>costuri de expediere a returului<\/strong> sunt responsabilitatea clientului, cu excep\u021bia cazului \u00een care se convine altfel \u00een scris la momentul achizi\u021biei. Rambursarea sumei pl\u0103tite va fi procesat\u0103 odat\u0103 ce produsul returnat a fost primit \u0219i verificat.<\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-28\"><strong>4. Procedura de returnare<\/strong><\/h3>\n\n\n\n<p class=\"gtfy-31 wp-block-paragraph\">Pentru a solicita o returnare, clientul trebuie s\u0103 trimit\u0103 <strong>un e-mail la<\/strong> <strong><a>returnate@climacomfortitalia.com<\/a><\/strong> cu urm\u0103toarele anexe \u0219i informa\u021bii:<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-39\">\n<li class=\"gtfy-34 gutenify-list-item\">Fotografii clare ale produsului (care s\u0103 arate orice defecte sau starea actual\u0103).<\/li>\n\n\n\n<li class=\"gtfy-35 gutenify-list-item\">Document de livrare\/recep\u021bie.<\/li>\n\n\n\n<li class=\"gtfy-36 gutenify-list-item\">Datele de contact telefonice ale solicitantului.<\/li>\n\n\n\n<li class=\"gtfy-37 gutenify-list-item\">Datele titularului comenzii.<\/li>\n\n\n\n<li class=\"gtfy-38 gutenify-list-item\">Motivul return\u0103rii.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading gtfy-42\"><strong>5. Confirmare \u0219i sprijin<\/strong><\/h3>\n\n\n\n<p class=\"gtfy-45 wp-block-paragraph\">Dup\u0103 primirea cererii de returnare complet\u0103 cu toate informa\u021biile de mai sus, serviciul nostru <strong>Serviciul de asisten\u021b\u0103 pentru clien\u021bi va contacta clientul<\/strong> pentru a confirma autoriza\u021bia de returnare \u0219i pentru a oferi instruc\u021biuni cu privire la procedura care trebuie urmat\u0103.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity gtfy-48\"\/>\n\n\n\n<h3 class=\"wp-block-heading gtfy-51\"><strong>6. Momentul ramburs\u0103rii<\/strong><\/h3>\n\n\n\n<p class=\"gtfy-54 wp-block-paragraph\">Rambursarea se va face <strong>\u00een termenele legale<\/strong> la primirea \u0219i verificarea produsului returnat, \u00een conformitate cu metoda de plat\u0103 ini\u021bial\u0103, dac\u0103 nu se specific\u0103 altfel.<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Diritto di Recesso \u2013 14 Giorni I consumatori che acquistano prodotti online hanno il [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gutenify_countdown_timer_type":"fixed","_gutenify_countdown_timer_evergreen_hours":24,"_gutenify_countdown_timer_evergreen_minutes":0,"_gutenify_countdown_timer_date":"","_gutenify_countdown_timer_timezone":"US\/Eastern","_gutenify_countdown_timer_end_action":"none","_gutenify_countdown_timer_hide_selector":"","_gutenify_countdown_timer_redirect_url":"","footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Spedizione e resi - Clima Comfort Italia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.climacomfortitalia.com\/ro\/?page_id=9\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Spedizione e resi - Clima Comfort Italia\" \/>\n<meta property=\"og:description\" content=\"1. 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