{"id":9,"date":"2026-01-07T15:18:59","date_gmt":"2026-01-07T15:18:59","guid":{"rendered":"https:\/\/www.climacomfortitalia.com\/?page_id=9"},"modified":"2026-01-07T15:18:59","modified_gmt":"2026-01-07T15:18:59","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/www.climacomfortitalia.com\/en\/refund_returns\/","title":{"rendered":"Shipping and returns"},"content":{"rendered":"<h2 class=\"wp-block-heading gtfy-1\"><strong>Right of Withdrawal \u2013 14 Days<\/strong><\/h2>\n\n\n\n<p class=\"gtfy-4 wp-block-paragraph\">Consumers who purchase products online have the right to withdraw from the contract within <strong>14 days from the date of product receipt<\/strong>, without the need for providing any justification, pursuant to European rules incorporated into the State of Romania. <a href=\"https:\/\/europa.eu\/youreurope\/citizens\/consumers\/shopping\/returns\/index_it.htm?utm_source=chatgpt.com\" target=\"_blank\" rel=\"noreferrer noopener\">European Union<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-7\"><strong>2. Return Conditions<\/strong><\/h3>\n\n\n\n<p class=\"gtfy-10 wp-block-paragraph\">To be accepted, the product must be:<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-16\">\n<li class=\"gtfy-13 gutenify-list-item\">Integrate, <strong>unused and uninstalled<\/strong>.<\/li>\n\n\n\n<li class=\"gtfy-14 gutenify-list-item\">With <strong>Original packaging and outer box intact<\/strong>.<\/li>\n\n\n\n<li class=\"gtfy-15 gutenify-list-item\">Complete with all original accessories and documentation.<\/li>\n<\/ul>\n\n\n\n<p class=\"gtfy-19 wp-block-paragraph\">The return <strong>It may be refused<\/strong> if the product shows signs of use not compatible with normal inspection or is damaged. In case of damage <strong>during transport<\/strong>, the customer can <strong>Refuse delivery<\/strong> or, in case of acceptance, indicate the following wording on the courier's receipt <strong>\u201ccollar with reservation of verification\u201d<\/strong> and specify if the neck is damaged or intact.<\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-22\"><strong>3. Shipping Costs<\/strong><\/h3>\n\n\n\n<p class=\"gtfy-25 wp-block-paragraph\">The <strong>return shipping costs<\/strong> are charged to the customer, unless otherwise agreed in writing at the time of purchase. The refund of the amount paid will be processed once the returned product has been received and verified.<\/p>\n\n\n\n<h3 class=\"wp-block-heading gtfy-28\"><strong>4. Returns Procedure<\/strong><\/h3>\n\n\n\n<p class=\"gtfy-31 wp-block-paragraph\">To request a return, the customer must send <strong>an email to<\/strong> <strong><a>returnate@climacomfortitalia.com<\/a><\/strong> With the following attachments and information:<\/p>\n\n\n\n<ul class=\"wp-block-list gtfy-39\">\n<li class=\"gtfy-34 gutenify-list-item\">Clear photos of the product (showing any defects or current condition).<\/li>\n\n\n\n<li class=\"gtfy-35 gutenify-list-item\">Delivery document \/ receipt.<\/li>\n\n\n\n<li class=\"gtfy-36 gutenify-list-item\">Applicant's phone numbers.<\/li>\n\n\n\n<li class=\"gtfy-37 gutenify-list-item\">Order holder information.<\/li>\n\n\n\n<li class=\"gtfy-38 gutenify-list-item\">Reason for return.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading gtfy-42\"><strong>5. Confirmation and Support<\/strong><\/h3>\n\n\n\n<p class=\"gtfy-45 wp-block-paragraph\">After receiving the return request with all the information indicated above, our <strong>Customer Support will contact the customer<\/strong> to confirm the return authorization and provide instructions on the procedure to follow.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity gtfy-48\"\/>\n\n\n\n<h3 class=\"wp-block-heading gtfy-51\"><strong>6. Refund Times<\/strong><\/h3>\n\n\n\n<p class=\"gtfy-54 wp-block-paragraph\">The refund will be issued <strong>within the terms of the law<\/strong> from the reception and verification of the returned product, according to the original payment method, unless otherwise specified.<\/p>","protected":false},"excerpt":{"rendered":"<p>1. Diritto di Recesso \u2013 14 Giorni I consumatori che acquistano prodotti online hanno il [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gutenify_countdown_timer_type":"fixed","_gutenify_countdown_timer_evergreen_hours":24,"_gutenify_countdown_timer_evergreen_minutes":0,"_gutenify_countdown_timer_date":"","_gutenify_countdown_timer_timezone":"US\/Eastern","_gutenify_countdown_timer_end_action":"none","_gutenify_countdown_timer_hide_selector":"","_gutenify_countdown_timer_redirect_url":"","footnotes":""},"class_list":["post-9","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Spedizione e resi - Clima Comfort Italia<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.climacomfortitalia.com\/en\/?page_id=9\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Spedizione e resi - Clima Comfort Italia\" \/>\n<meta property=\"og:description\" content=\"1. 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